gl18 Privacy Policy for Filipino Players

1Overview

This Privacy Policy applies to all personal data collected by gl18 from players and visitors based in the Philippines who use the gl18 website, mobile application, or related services. By registering an account or using gl18, you acknowledge that you have read and understood this Privacy Policy.

gl18 acts as the data controller for the personal information you provide through registration, account use, and interactions with the platform. This means we determine how and why your data is processed, and we are responsible for keeping it secure.

If you have any questions about how gl18 handles your personal data, contact details are available through your account dashboard after logging in. You may also find answers to common questions on the FAQ page.

2Data We Collect

gl18 collects personal data through different points of interaction with the platform. The categories of data we collect are:

Registration & Account Data

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and encrypted account password
• Home address (province, city, postal code)

Identity Verification (KYC) Data

• Government-issued Philippine ID (e.g., PhilSys ID, passport, driver's licence, UMID)
• Selfie or facial verification image, where required
• Proof of address documentation

Financial & Transaction Data

• Philippine bank account or e-wallet details used for deposits and withdrawals (account name and number only — not full banking credentials)
• Transaction history including deposit amounts, withdrawal amounts, and dates in PHP
• Betting and gaming activity records

Technical & Usage Data

• IP address, device type, and operating system
• Browser type and version
• Session logs, login timestamps, and platform interaction data
• Cookie and tracking data as described in Section 8

Communications Data

• Support inquiries and correspondence with gl18
• Feedback or reports you submit through the platform

3Why We Collect Your Data

gl18 only processes your personal data for specific, legitimate purposes. The table below outlines the main purposes and their legal basis.

4Sharing Your Data

gl18 does not sell your personal data to third parties. We may share limited data with the following categories of recipients strictly for the purposes described in Section 3:

• Payment processors and banking partners — to facilitate PHP deposits and withdrawals to and from your verified Philippine bank account or e-wallet
• Identity verification providers — to support KYC document checks required for account activation and withdrawal processing
• IT infrastructure and security providers — third-party hosting, cloud storage, and cybersecurity partners who operate under confidentiality agreements with gl18
• Regulatory or law enforcement authorities — only where legally required under applicable Philippine law, such as anti-money-laundering compliance obligations

Any third party that receives your data is required to handle it in accordance with applicable data protection standards and is prohibited from using it for purposes beyond what gl18 specifies.

5Data Security

gl18 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. Key security measures include:

• SSL/TLS encryption for all data transmitted between your device and gl18 servers
• Encrypted storage for sensitive data including passwords and financial information
• OTP (one-time password) authentication options for account login and sensitive actions
• Access controls ensuring only authorised personnel can access player data for specific operational purposes
• Regular security reviews of platform systems and third-party integrations

While gl18 takes reasonable steps to secure your data, no online system is completely impenetrable. You also play a role in keeping your account secure — use a strong, unique password and do not share your login credentials with anyone. If you suspect your account has been compromised, contact gl18 support immediately through your account dashboard.

6Data Retention

gl18 retains your personal data for as long as your account is active and for a reasonable period following account closure, as required to meet legal, regulatory, and financial compliance obligations under Philippine law.

Specifically:

• Account and transaction records are retained for the period required under applicable anti-money-laundering and financial record-keeping regulations
• KYC documentation is retained for a minimum period following account closure as mandated by applicable law
• Communications and support records are retained for a reasonable operational period
• Technical and usage logs are retained for security review purposes and then deleted or anonymised

Once the applicable retention period expires and there are no outstanding legal requirements, gl18 will securely delete or anonymise your personal data.

7Your Data Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), Filipino players have the following rights in relation to their personal data held by gl18:

To exercise any of these rights, use the support contact details available in your gl18 account dashboard. gl18 will respond to verified requests within the timeframe required under the Data Privacy Act. Note that certain rights may be limited where gl18 has a legal obligation to retain data.

8Cookies and Tracking Technologies

gl18 uses cookies and similar technologies on the website and app to provide a functional, personalised experience. Cookies are small files stored on your device that help the platform remember your session and preferences.

The types of cookies gl18 uses include:

• Essential cookies — required for the platform to function, including keeping you logged in during your session
• Preference cookies — used to remember your language, display settings, and other interface choices
• Analytics cookies — anonymised data about how players navigate and use the platform, used to improve the user experience
• Security cookies — used for fraud detection and to protect against unauthorised access attempts

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the gl18 platform. gl18 does not use cookies to collect data for sale to advertising networks.

9Minors and Age Restriction

gl18 is strictly an adult platform. No person under the age of 21 is permitted to register an account, make a deposit, or participate in any gaming activity on the platform.

gl18 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been provided by someone under the age threshold, that account will be suspended and the data will be deleted in line with applicable law.

If you are a parent or guardian and believe that a person under 21 in your care has registered with gl18, please contact us immediately through the support details available in your account dashboard.

10Updates to This Privacy Policy

gl18 may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or data handling practices. When material changes are made, the "Last Updated" date at the top of this page will be revised.

Where changes are significant, gl18 will notify active players through in-account notifications or the email address on file. Continued use of gl18 after an updated Privacy Policy is published constitutes acceptance of the revised version.

For any questions about this Privacy Policy or your personal data, contact details are available in your account dashboard. Related policies are also available: Terms & Conditions and Responsible Gaming.